Questions answers – Kid Baby shop

Questions answers

🙋♀️ Frequently Asked Questions (FAQ)


❓What types of payment do you accept?

We accept all major credit cards: MasterCard, Visa, American Express, Discover, and PayPal.
You can also pay in 4 installments with Sezzle.


❓What currency are your store prices in?

Our store prices are in Canadian dollars (CAD).


❓Do you have physical stores or just an online store?

We only sell online at the moment.


❓Do you ship internationally?

Yes, we ship to most countries worldwide.

⚠️ International orders may be subject to import duties or customs taxes, which are the responsibility of the recipient.


❓Do I need to sign for the shipment?

No, a signature is not required upon delivery.


❓Where do you ship products from?

We ship from warehouses located in the USA, UK, Singapore, and China.


❓How long before my product ships?

It takes 2–3 business days to process and ship your order.


❓What is the estimated delivery time?

Depending on your location:
Standard shipping: 10 to 20 business days
Express shipping: 5 to 10 business days – $14.95


❓How do I return or exchange an item?

You have 30 days to return or exchange an item.
Please contact us first at kidbaby2022@gmail.com before returning anything.

⚠️ Return shipping costs are your responsibility. We do not provide return shipping labels.
⚠️ Any returns sent without prior approval will not be accepted.


❓Where is my order confirmation?

Order confirmations are sent to your email within 24 hours of payment.
If you don’t see it, please check your spam or junk folder.


❓Can I cancel my order?

Orders are usually processed within 6 to 8 hours.
If you wish to cancel, contact us within 24 hours at kidbaby2022@gmail.com.


❓I still need help. What should I do?

We’re here to help! Contact us anytime at kidbaby2022@gmail.com.


👶 Questions Parents Often Ask:


❓Are your products safe for babies?

Yes, all our products are selected for compliance with international baby safety standards.


❓Do you offer hypoallergenic or organic products?

Yes, we offer a range of items made from organic cotton, bamboo, and other safe, chemical-free materials.


❓Are the items machine washable?

Yes, most of our fabric items are machine washable.
Care instructions are included on each product page.


SECURE PAYMENTS

The management of our online payments are 100% Secure with Stripe and Paypal.